1. Who is ProntoGame?
ProntoGame was founded in 2002 and operates under license released by the Lotteris & Gaming Authority of Malta (LGA) L.N. 160 of 2002. It is one of the few companies that operate with a regular license, released by a country within the European Community. ProntoGame.com is owned and operated by ProntoGame.com Ltd., a registered company located in Malta.
2. What is ProntoGame?
ProntoGame offers online instant games for entertainment. All games depend on a random result that is animated using creative concepts.
3. What are the system requirements?
System requirements for your computer
Presently, ProntoGames Website performs with Microsoft Windows Operating Systems Version 95 and above; Flash version 6 or above. ProntoGame does not support Windows 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) or more. Cookies need to be enabled
You will need to enable cookies. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state (as a security precaution and to protect your privacy, if you have not performed a session activity within 20 minutes you will be logged out). About Macromedia Flash software
ProntoGame wants you to have the best online games experience. With Macromedia Flash software we can give you the best. The Macromedia Flash Player is installed on 97% of Internet-enabled desktops worldwide.
For more information go to: Macromedia Flash Player Download Center.
4. How do I gain access?
To gain access, all you have to do is Register with us. Once you have confirmed your email address, your account will be active and you will be able to play our games.
5. Can I win money?
Of course! Our games can be played for free (using fake money) or with real money. Please keep in mind that you can only win real money if you play with real money. In order to play with real money, you will need to make a deposit.
6. How do I deposit money into my account?
In order to deposit money into your account, you will need to login first, and then click on the Deposit link in the menu on the right. Your balance will be updated and show your available funds.
7. Which methods of payment do you accept?
You can make a deposit to your account using the different methods that ProntoGame makes available. For a complete list, visit the Payments page
8. How do I withdraw funds from my account?
In order to withdraw funds from your account, you will need to login first, and then click on the Withdraw link in the menu on the right. Fill out the request and we will process as soon as possible. Please visit the Payments page for more information.
9. When can I withdraw my funds?
Funds can be withdrawn at any time. There is a difference, however, between the funds you have available for playing and the funds available for withdrawal. See "Deposits and Withdrawals" in our Terms and Conditions for more information.
10. Do you have a user guide for the games?
Yes. You can find the user guide for each game either by clicking on the question mark (?) in the game window or by visiting the Game Rules page.
Common error messages:
Sorry, but there is a communication problem between the game and the server. Please check you internet connection or try again later. Thank you.
When you see this message appear in the game window, either your internet connection is down or ProntoGame may be experiencing some technical problems. Check to see if your internet connection is still working, otherwise wait a while and try again.
Sorry, but the funds in your account are insufficient in order to proceed. Please make a deposit.
When you see this message appear in the game window, it means that the amount of funds you have available in your account are not enough to proceed with the stake you made in the game. To add funds to your account you need to make a deposit.
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