Prontogame.com Ltd received a regular license from the Lotteries
&Gaming Authority of Malta for on-line gaming, and it works
according to the laws in force in the State of Malta.
Nevertheless, according to some jurisdictions and in some particular cases,
the participation in gambling activities could appear illegal. Before
registering, you should verify the legislation in force in your country and
carefully look through our terms and conditions:
Contract between Prontogame.com Ltd and the User
INDEX:
Foreword:
This Agreement is a contract between You (here represented by the term
“User” or “Gambler”) and Prontogame.com Ltd , here
represented by the term "Society", having the function of ruling your
use of our web site, here represented by the term “Site”, as well
as your use of our software and services.
The Society is authorised and ruled by the laws in force in the State of Malta,
regarding the management of on-line gambling activities. The Site allows you to
download and use our Software and carry out all transactions, necessary to do
on-line gambling , here represented by the term “service".
Minors, i.e. those people who are younger than 18 (21 for Estonia), are
absolutely not allowed to benefit from our Service or any part of our Site in
any way. We reserve the right to ask for the user’s age at any time, in
order to verify that minors do not categorically use our Service; we also
reserve the right to cancel the account of the User and leave him/her out of
our Service in case he/she does not demonstrate his/her majority or in case the
Society suspects that the Software and the Service are used by minors.
The citizens of Malta and those living in Malta, as well as American citizens
or American residents are categorically not allowed to use our Service or any
part of our Site in any way. We reserve the right to ask for their nationality
or declared residence at any time in order to verify that the user does not use
our service; we also reserve the right to cancel the account of the User and
leave him/her out of our Service in case the residence of the users in Malta
and USA is discovered..
Every user can open and be the registered holder of only one account..
Registration, that allows the user to open his/her account, will have to
contain all required data which should be correct and true. One cannot benefit
from our Service using an account that belongs to another person. In case you
make the attempt to open more than one account using your name or the name of
another person, or in case you make the attempt to use the Service through the
other people’s accounts or entering false data, we will reserve the right
to immediately close your accounts, impeding in this way your future access to
the Service as well as to denounce the fact to the competent authorities.
By using the Software and the Service, you will confirm your understanding and
acceptance of our terms and conditions and you will convene that they are
applicable to your case.
Contract:
In case you do not wish to accept this Contract, you should not continue to use
our Service. At the end of your registration, by selecting the button “I
accept and I hereby declare that I read the contract’s terms and
conditions”, you will be bound to respect the terms and conditions of
this Contract, including any norm and instruction specified inside the Site or
the Software, as well as our "Payment modes”, our "Privacy
statements”, subject to continuous updating. This Contract is binding at
any use of the Service and Software, including when you open or make a deposit
through our Service or when you deliver your personal data for the opening of
your account.
We reserve the right to modify, update and add clauses to this Contract at any
time without suitable announcements. The continuous use of the Service and
Software from the part of the User will be considered as an acceptance of the
applied changes. It is your responsibility to check for such changes.
Norms:
On-line gambling could appear as an illegal activity in some countries. Before
registering, you should verify and respect the norms in force in your
jurisdiction. This Service is oriented only to those users who on-line bets are
not illegal for, according to the legislation in force in their country.
The Society’s aim is not that of putting you in the condition to
disrespect the law in force in your country.
You hereby accept to act in conformity with all the laws, the statutes and the
rules in force, concerning your use of our Software and Service.
The Society will not be able to accept liability for the illegal use of this
Software or Service by users in any way. For any doubt concerning the legality
in using this Software and Service, according to your legislation, please call
a lawyer.
Intellectual Property:
With this contract, the Society gives the untransferable and exclusive right to
use this Software, including all the Softwares one can download from the Site,
the contents of the Software, as well as the copyright and all rights
concerning intellectual property contained in it, like texts, music, pictures,
films, concerning the Service and according to this contract.
The Service is at exclusively personal disposal. Any other use of it is
strictly forbidden.
Nothing of the statements hereby cited, can be copied, published, spread
without a written authorization from the Society itself.
Declarations and commitment of the User:
By accepting these terms and conditions, you will state that:
i. you have reached the majority age, or at least the age for the legal
consent, that, according to the laws in force in your legislation, allows you
to do on-line gambling;
ii. you gave us correct, complete and true data whenever it was required for
registration, payments, or any other thing required through the Site or by
telephone, mail, fax or verbally;
iii. you commit yourself in promptly communicating us every change to those
data.
In case one of the data you gave us, seems to be false, imprecise or
incomplete, we reserve the right to immediately block your account or impede
you the use of our Service, in addition to any other disciplinary action we
consider as suitable.
Your account in our site should be meant for your personal use. You should not
allow any third person to use your account, your password or username to access
or use the Service or Software. You should not reveal your password to anybody,
nor should you use the account, password, username or payment modes belonging
to another person to have access to our Service or Software. You should not
allow people under the age specified in paragraph 5 a.i., to access this
Service or Software. In particular, your password:
should be changed on a regular basis;
should be a combination of non obvious letters and numbers, in upper and lower
cases.
The society does not accept liability in case third persons access your account
and the Society will not be liable in case of loss due to an improper use of
your passwords, or to a not authorized access to your personal account by
anybody.
You have verified and made sure that your use of our Service does not violate
the laws and the regulations in force in your legislation.
You fully understand the methods, rules and procedures followed for the
application of our Service and for gambling activities in general. Your use of
the Service and Software will occur only in conformity to this Contract and its
respective rules. You should not do actions or have behaviours that cause
damages to the society’s reputation.
You are aware of the risk of money loss by doing gambling and you do accept
liability for any loss of this kind. Hereby you accept that the use of this
Service is totally at your own risk.
You are aware that you maximum winnings in 24 hour time will be 30.000,00 euros
(thirty thousand /00) or in any other currency, a part from eventual Jeckpots
and special contests like lotteries.
You are aware that by registering and using this Service, you gave us certain
personal data concerning your person (including details concerning your payment
modes). While we commit ourselves in respecting and keeping this information
confidential, you will accept that the spread of part of your data to a third
person /society could be necessary for administrative reasons.
By accepting the conditions of this contract, you’ll accept to give the
Society the right to an irrevocable, exclusive and continuous use of your name
and picture, in all communication means, in case of marketing promotions or
Site promotions and that you’ll collaborate with the representatives of
this Society for this purpose.
Forbidden and improper uses:
Illegal funds and activities. You declare that:
the origin of your funds, used to do on-line gambling is not illegal and that
you will not use this Service as a means of money transfer in any way.
You will not use this Service for any illegal and fraudulent activity or for
any forbidden transaction, including “money laundering”,
irrespective of the laws in force in your legislation.
In case the Society suspects that you are/were involved in fraudulent or
illegal activities, including money laundering, or any other activity violating
this Contract, your access to the Service as well as your account could be
immediately blocked.
In case your account is blocked due to these circumstances, the Society is not
forced to return the sum of money you had in your account.
Eventual residual amounts will be put at the disposal of the authorities in
Malta.
The Society is authorized to inform the competent authorities of any suspect of
illegal or fraudulent activity and you’ll commit yourself in
collaborating with the Society during the investigations on these activities.
It is absolutely forbidden to illegally and fraudulently use the Service, Site
and Software.
You should not break in, access or try to break in or access or elude the
security measures the Society established inside the Site, Software, System and
equipment foreseen for the implementation of the Service. You should not
interfere in any way with the Service or try to change the Software or the
graphics. In case the Society suspects that you tried or could eventually try
to break in, access or elude the security measures, the Society will reserve
the right to immediately block your access to the Service and block your
account; the Society will be authorized to inform the competent authorities.
In no circumstance will the Society be liable for any kind of loss due to
illegal or forbidden activities carried out by anybody using this Service or
Software.
Inactive account:
In case you have not used your account for 12 months, the Society reserves the
right to block your account and give back the money contained in it.
In case the gambler does not seem to be found, the money deposited in his/her
account will be delivered to LGA after 30 months, deducted of the operating
expenses and the costs deriving from a preliminary investigation, calculated,
in a forfeit sum, as €25,00 (twenty-five EUROS).
Transactions and frauds:
Every user is liable for the money owed to the Society.
As far as payment is concerned, you accept not to charge or revoke the payment
as well a to refund the Society in case of charge-off, retraction or refusal of
payment and in case of any loss perceived by the Society as a consequence. The
Society is authorized , at its own discretion, to cess the service supply and
not to deliver payment to certain users or to users using specific credit cards
for their transactions.
We reserve the right to endorse credit checks of an user to third parties,
according to the data delivered at the time of registration.
In case of suspected or fraudulent payment, including the use of stolen credit
cards, or any other fraudulent activity (including charge-off activities,
retractions of payments), we reserve the right to block the user’s
account and to recover the money from the winnings. We are also authorised to
inform the competent authorities and institutions (including credit
verification agencies) of eventual frauds in payment or of any other illegal
activity, as well as to make use of the services of credit repair agencies.
Nevertheless, in any case won’t the society be considered as liable for
any abusive use of credit cards, regardless of the accusation of theft.
All the payments made on your account should derive from credit cards, debit
cards etc.. registered in your name..
Deposits and overdrafts:
Deposits and overdrafts could be made only by identified users, i.e. by users
having concluded the registration process and with a regular access to the sit
(with login and password).
By the term deposit, we intend the ability of the identified gambler to buy
credits for gaming.
The minimum accepted deposit is €25 (twenty-five EUROS).
In order to make a deposit, the gambler can choose among the following modes:
Bank transfer.
Credit Card: VISA.
Prepaid cards: VISA ELECTRON.
Deposit through bank transfer: by using this modality, the identified gambler
has the chance to deposit money into his/her account, using his/her own real or
virtual bank. The operation swift has to be arranged as follows:
The account holder: Prontogame.com Ltd
Name of the bank: Bank of Valletta plc
Address of the bank: 58, Zachary Street
City: Valletta
Country: MALTA
Swift code: VALLMTMT
Account number: 40015224103
IBAN: MT14VALL22013000000040015224103
CAUSE: here you should write the code you found in the Site during the deposit
procedure via the bank
Deposit with Credit cards: for deposits you can use the following credit cards:
VISA and VISA ELECTRON. By using the credit card as payment mode, it could be
necessary to follow our authorisation procedure..
Authorisation procedure – In case the deposit is made by using the credit
card Visa International, Prontogame.com Ltd could decide to ask you as follows:
a copy of the document entered during registration;
a copy of both sides of your credit card;
the form with your signature should be sent by the user via fax.
Overdraft: by the term overdraft, we intend the ability of the identified
gambler to withdraw money from his/her account.
The minimum amount one can withdraw is €100 (hundred EUROS); the gambler
will be charged with all the costs deriving from the withdrawal.
The deposited money cannot be withdrawn by the gambler. He/she can withdraw
only the money coming from winnings.
The gambler cannot withdraw the bonuses.
All the withdrawals need an authorisation and a verification carried out by
Prontogame.com Ltd.
The gambler, however, can withdraw bonuses only, which have not been credited
by the credit card gateways yet. However, he/she can withdraw only amounts
which are actually higher than the amount the gambler has at his/her disposal
in his/her account.
Bank transfer withdrawal: considering the rules, the gambler should fill in all
the parts of the form in order to demand the withdrawal, subject to the
authorisation of the bet shop. We will not accept payments into current
accounts which are not registered in the name of the gambler. We won’t
even accept payments made into current account which are different from those
used to make the payment.
Credit card withdrawal: the maximum re-credit allowed is determined by the
credit card and is generally equal to the amount of money paid during the last
accounting period; as far as the minimum re-credit is concerned, this should be
€100 (hundred EUROS).
Bonuses:
The gambler cannot directly withdraw bonuses.
Bonuses have to be bet at least five times in order for them to be withdrawn;
for example, if a gambler receives a bonus of €100, he/she will have to
accrue his/her winnings volume to at least 500 Euro before being able to
withdraw the bonus value.
Bonuses have an expiry date: if they are not used within 120 days , they could
be cancelled according to what the administration of Prontogame.com Ltd
irrevocably decided.
Bonus abuse:
In case the Society considers that the user is participating in abusive
strategies or is making an attempt to abuse the promotional bonus, or is taking
benefits, for abuse or bad faith, from the gambling procedures adopted by the
Society, the Society will, at its own discretion, reserve the right to deny,
retain and remove bonuses and promotions from the user and permanently or
temporarily revoke all the procedures from the gambler.
Society duties:
The Society has the duty, but not the power to control if the users are using
the Service in conformity to this Contract or to the Rules, with their
corresponding updates.
The Society can, at its own discretion, not being forced to do so, decide to
take the necessary measures towards anybody suspected to act illegally or
violating the terms and conditions deriving from this Contract.
Guarantees:
The Service and the Software are delivered as “they are”.
The Society does not release any guarantee, explicit or implicit declaration,
concerning the satisfaction, use suitability, completeness, or accuracy of the
Service, Site and Software.
The Society does not give any guarantee concerning the continuity, timeliness,
security and absence of errors in the Software and Service, as well as
concerning the correction of eventual defects, or the absence of viruses and
bugs in the Software and Server or concerning the full functionality, accuracy,
reliability of the materials and results contained in the Service, as well as
the accuracy of every kind of information obtained through the Service.
In case of system errors or problems in the contacts regarding the amount in
your account, we do not accept any liability for the consequences of these
errors or problems and we reserve the right to invalidate all the bets and to
carry out all the necessary actions to correct them.
The Society will not accept liability for any omission or action carried out by
the provider of the on-line service towards the users, it has stipulated a
contract with, concerning the access to Internet and to our servers.
Limitations of liability:
Hereby you accept to be totally free to choose if you want to use the Service,
Site, Software or not and in case you decide to do so, you accept liability and
all the risks.
We will not accept liability for any loss or damage deriving from the contract,
illegal activities, negligence or any other activity linked to the direct or
indirect use of the Software, Site or Service, including the damages due to
commercial loss, loss of earnings, business interruption, loss of commercial
information or any other pecuniary loss (even prior your announcement
concerning loss or damage possibilities).
We will not accept liability for any loss or damage deriving from the contract,
illegal activities, negligence or any other activity related to the use of any
link contained in our Site. We will not be considered as liable for the
contents of the linked sites.
Hereby, you confirm that we are not responsible in any way for any
modification, disruption or interruption of the Software and Service.
You will accept, on request, not to damage our operators, managers, employees,
agents, contracting parts and suppliers in any way and not to consider them as
liable for any damage, loss, cost or expense, including legal expenses deriving
from any violation of this Contract. You will not consider them as liable for
your use of the Service, Site and Software or for any use made by a third
person, regardless of his/her authorisation.
Account closure:
We reserve the right to close your account (and cancel your username and
password) without any announcement in the following cases:
For any reason we decide to stop the Service.
In case we suspect that there have been violations of the terms deriving from
this Contract.
In case your use of the Service is improper or violates the ideas of this
Contract.
For any other reason we consider as suitable
The Society reserves the right to retain the funds left in your account at the
time of the account closure, with partial compensations of the incurred
expenses.
General information:
We reserve the right to modify or stop the Service or parts of the Service at
any time and without any announcement, and we will not be considered as liable
for it.
All the promotions bonuses or special offers are subject to the terms and
conditions for promotions and we reserve the right to revoke them at any time.
In case any part of this Contract is considered as illegal, null and void, or,
for some reasons, inapplicable, this part will be considered as separated from
the rest of the Contract and will not invalidate the validity and the
applicability of all other dispositions in this Contract. In these cases, the
null and void part will be interpreted in conformity to the laws in force, in
order to respect the original purpose of the parts as much as possible.
Our renunciations to any clause of this Contract will not be considered as a
renunciation to any compensation or subsequent clause of this Contract.
In case of no specific indications, nothing in this Contract will produce and
confer rights or any other benefit to third parties.
Nothing in this Contract will be interpreted as a starting-up to create
agencies, associations, or any other form of company.
This Contract contains the agreement between you and the Society concerning the
use of the Service, Site and Software.
We reserve the right to partially or totally transfer or assign the Contract,
to any person or company without any announcement and we consider that you have
already given your explicit assent.
You cannot transfer or assign your rights and duties deriving from this
Contract in any way.
In this Contract the terms "You" or "Your" or
"User" or “Gambler” refer to those people who use the
Service, Software and Site according to the rules established in this Contract.
In case of no specific indications , the terms "We" or "Us"
or "Our" refer to the Society as a whole as well as its affiliates,
managers, employees, officer, agents and contracting parts.
Translation discrepancies:
In case of discrepancy between the translated versions of this Agreement, the
English version will prevail.
Legal Jurisdiction:
This contract, its implementation and interpretation, as well as the
relationship between the two parts, are ruled by the laws in force in the State
of Malta. All direct or indirect disputes, outside of this agreement, will be
brought before the court of Malta, which will have exclusive jurisdiction over
this area. Nevertheless, the Society reserves the right to legally prosecute
every user in his/her country or anywhere else.
Complaints:
If You have a complaint, You can:
email customer support on info@prontogame.com
ProntoGame will use best efforts to resolve a reported matter promptly.
If for some reason you are not satisfied with the resolution of your complaint
by ProntoGame LTD, you can complain to the Malta Lotteries and Gaming Authority
(La Concorde , Abate Rigord Street, Ta' Xbiex MSD 12, Malta, Tel +356 21316590
/1/3/4) (www.lga.org.mt) or email complaints@lga.org.mt.
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